Legal
Everything you need to know about how your order gets to you.
We take great care packing every order so that your candles and ceramics arrive safely. Here's what you can expect once your order is placed.
Since all our products are handcrafted in small batches, orders are processed within 2–3 business days of payment confirmation. During peak periods (festivals, sales), processing may take up to 5 business days. You will receive a shipping confirmation email with a tracking link once your order is dispatched.
These are estimates and may be affected by courier delays, public holidays, or weather conditions.
We ship across India using trusted courier partners including Delhivery, Blue Dart, and Shiprocket. The courier assigned to your order will be mentioned in your shipping confirmation email.
Once your order is dispatched, you will receive an email with a tracking ID and a link to the courier's tracking page. You can also track your order from the My Account section of our website.
All candles and ceramics are carefully bubble-wrapped and packed in sturdy cardboard boxes to minimise the risk of breakage during transit. We use eco-friendly, minimal packaging wherever possible.
If your order arrives damaged, please photograph the product and packaging and email us at divyagupta1905@gmail.com within 48 hours of delivery. We will arrange a replacement or refund as per our Refund Policy.
At this time, we ship exclusively within India. International shipping is not available. We hope to expand this soon — stay tuned!
For shipping-related queries, contact us at divyagupta1905@gmail.com or WhatsApp us via the chat button on our website.