Privacy Policy

Sadhna Candles (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data when you shop at sadhnacandlesbydivya.com.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect:

• Name, email address, phone number, and shipping address
• Payment information (processed securely by Razorpay — we never store card details)
• Order history and preferences
• Device and browser information for analytics (via Google Analytics)
• Messages you send us via our Contact form or WhatsApp

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and status update emails
• To respond to your inquiries and provide customer support
• To improve our website and product offerings
• To comply with legal obligations (e.g. tax records)

3. Payment Security

All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your card number, CVV, or UPI PIN on our servers. Razorpay's privacy policy is available at razorpay.com/privacy.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

• Courier partners — to deliver your orders
• Razorpay — to process payments
• Google Analytics — for anonymised usage insights
• Government authorities — if required by law

5. Data Retention

We retain your order information for up to 5 years for legal and tax compliance purposes. You may request deletion of your account and personal data by emailing us — subject to mandatory retention requirements.

6. Cookies

We use essential cookies to keep you logged in and maintain your cart. We also use Google Analytics cookies (anonymised) to understand site usage. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

Under India's Digital Personal Data Protection Act 2023 (DPDP) and applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for optional processing

To exercise these rights, email us at divyagupta1905@gmail.com.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

9. Contact

For privacy-related queries, contact us at divyagupta1905@gmail.com or via the Contact page.