We use a blend of natural soy wax and coconut wax. Both are clean-burning, eco-friendly alternatives to paraffin, and they hold fragrance beautifully.
Yes. We exclusively use phthalate-free, skin-safe fragrance oils. All our candles are tested to ensure the scent throw is balanced and the burn is clean.
We use 100% natural cotton wicks, free from lead or zinc. They burn cleanly with minimal mushrooming.
Burn times vary by product — typically between 30–50 hours for our standard candles. The specific burn time for each product is listed on the product page.
Since all our candles are handcrafted in small batches, there may be minor natural variations in colour, texture, and fragrance intensity from batch to batch. These are characteristics of handmade goods, not defects.
Our ceramic pieces are food-safe unless otherwise noted on the product listing. The glazes used are non-toxic and kiln-fired at high temperatures.
Always trim the wick to about 5mm before each burn. On the first use, burn long enough for the melt pool to reach the edges of the container (typically 2–3 hours) — this prevents tunnelling.
Store candles in a cool, dry place away from direct sunlight. Keep the lid on when not in use to preserve the fragrance.
Remove any remaining wax with warm water and use the jar as a vessel for plants, stationery, or anything you love. We encourage reuse!
We accept all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards, and net banking via our secure Razorpay payment gateway.
Orders can be cancelled within 12 hours of placement. After that, processing may have begun. Email us immediately at divyagupta1905@gmail.com with your order ID.
Please check your spam/junk folder first. If it's not there, email us with your name and the phone number used during checkout and we'll resend it.
Metro cities: 3–5 business days after dispatch. Tier-2/3 cities: 5–8 business days. Remote areas: 8–12 business days. Processing time is 2–3 business days before dispatch.
Not yet! We currently ship only within India. We hope to expand internationally soon.
Please photograph the damage and email us at divyagupta1905@gmail.com within 48 hours of delivery. We'll arrange a replacement or refund.
We accept returns within 7 days of delivery for damaged, defective, or incorrect items. See our full Refund Policy for details.
Approved refunds are processed within 5–7 business days of us receiving the returned item and are credited to your original payment method.
Yes! We love custom orders — personalised labels, custom fragrances, and gift hampers. Reach out via our Contact page or WhatsApp to discuss your requirements.
Absolutely. Add your message in the 'Order Notes' field at checkout and we'll include a handwritten card with your order.
Yes! We offer special pricing for bulk and corporate gifting orders (20+ candles). Email us at divyagupta1905@gmail.com with your requirements.